Daily Site Log support
Support, billing, refunds, bugs and feature ideas all come to the same inbox, read by the engineer who builds the app. There is no ticket queue and no bot.
Before you write
Plan limits and prices are on the pricing page. What a finished report looks like, including the photo stamps and fingerprint, is on the sample report. Checking whether a PDF you were sent has been altered needs no email at all: use verify a report. Who builds this and why is on the about page.
What to include
Your account email, and for a bug the phone or browser, the page, and what you expected to happen. Screenshots help. For a report that will not upload, include the report date and the project name.
Billing and refunds
Payments are handled by Paddle, so quote the order ID from your receipt. Cancelling is in Plan & Billing inside the app and needs no email. A refund can be asked for within seven days of the first payment, from us or from Paddle; the refund policy has the details.